Ultra Casino Review - Responsible Gaming

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Responsible Gaming

Responsible Gaming

Ultra Casino: Commitment to Responsible Gaming

At Ultra Casino, responsible gaming is a top priority. They offer various tools and features to help players monitor and control their gambling habits. These include deposit limits, loss limits, session reminders, and self-exclusion options. By utilizing these tools, players can ensure they stay within their desired boundaries.

In addition to these measures, Ultra Casino has established partnerships with organizations and helplines dedicated to assisting problem gamblers. This demonstrates their commitment to providing support beyond the platform itself. Players can access resources and seek guidance from these external sources if needed.

To raise awareness about problematic gambling behaviors, Ultra Casino conducts regular awareness campaigns and provides educational resources for its players. These initiatives aim to help individuals recognize the signs of excessive gambling and take necessary steps towards responsible gaming.

Age verification processes are stringent at Ultra Casino to prevent underage individuals from accessing the platform. Through robust verification procedures, they ensure that only those who meet the legal age requirements can participate in gambling activities.

For players who need a break or want to reassess their gaming habits, Ultra Casino offers a "reality check" feature as well as cool-off periods. These options allow players to take time away from gambling or set specific time intervals for gameplay.

Ultra Casino takes a proactive approach in identifying potential problem gamblers based on their gaming habits. By closely monitoring player behavior patterns, they can intervene when necessary and provide assistance through support channels available on the platform.

There have been numerous testimonials where Ultra Casino's responsible gaming initiatives positively impacted players' lives. Through implementing self-exclusion options or providing counseling resources, the casino has helped individuals regain control over their gambling habits.

If any concerns arise regarding gambling behavior, players can easily reach out to Ultra Casino's customer support team for assistance. The process is straightforward - simply contact customer support via live chat or email provided on the website.

Overall, Ultra Casino's commitment to responsible gaming shines through their comprehensive range of tools, partnerships, awareness campaigns, and support channels. By prioritizing player well-being, they strive to create a safe and enjoyable gambling environment for all.

Any serious online casino has several tools at its disposal to ensure that players can determine their gaming behavior well in advance. That is the case with Ultra Casino as well. Every player has surely had a “bad” day where they kept losing and losing.

This is where limits, such as the deposit limits can come in handy. Users will be able to choose to set a deposit limit daily, weekly, or monthly in advance, so they will be able to spend nothing more than the amount they have set for themselves.

Additionally, sometimes players may feel like they are done with online gambling. In that case, they can use the cooling-off period or they can choose to have their account terminated immediately. The cooling-off period can be set from one day to one year, as well as a permanent option.

Deposit Limit

There is functionality at Ultra Casino that allows players to set themselves deposit limits during the registration process before making any deposit. Moreover, they can set such limits at any time to limit the amount they spend while playing casino games.

The period of the limits at Ultra Casino can be:

  • 24 hours
  • 7 days
  • 1 month

Self-Assessment Tests

BP Group has a goal of working in a socially responsible environment and the company has connections to third parties that are functioning in the jurisdiction in which the operator is active. So, any website that BP Group has, including Ultra Casino, has several links and contact details where players can get further information, help, or support for gambling problems.

There are plenty of organizations that are in charge of matters like this, so players are always encouraged to get in touch with any of them, should they start to experience gambling-related problems.

General guidelines here say that you need to contact such an organization if you:

  • Spend more time gambling rather than going out
  • Playing until all your money is gone
  • No social life, only gambling online
  • Selling possessions or borrowing money to gamble
  • Needing to gamble with large amounts just to experience the thrill of gambling


Self-exclusion is a recognized program in the world where the player will make a totally informed decision to refrain from using any online gambling facilities. This is a functionality that is available for all Ultra Casino players to use. This aspect is a core element of the Responsible Gaming Policy in Ultra Casino.

The timeframe for self-exclusion can be anywhere between 6 months to 5 years. Once players authorize it, it is not possible for the request to be overridden during the exclusion period.

So, only after the period of self-exclusion has expired, the user can request to reopen their account and continue placing wagers. Once the user uses the self-exclude option, special measures will be taken for them not to receive any marketing materials.

Ultra Casino also ensures that the player who has used the self-exclude option does not go on the site and create another account. That attempt will be instantly shut down by the Ultra Casino team, as responsible gaming is taken very seriously.

Responsible Gaming

BP Group and Ultra Casino are completely committed to working with all gambling regulators and jurisdictions to ensure that all products and games are delivered and tested in line with the regulatory standards.

Of course, the vast majority of players at Ultra Casino will be unaffected by the products on the site, there might be cases where the platform should take an active role in ensuring that all measures are taken to prevent gambling problems.

Reality Check

Another aspect of the responsible gaming section is the Reality Check. Once again, players are encouraged to get in touch with the support team at Ultra Casino for Reality Checks.

Account Time-Outs

Ultra Casino offers an accessible time-out facility for players. With this functionality, they can disconnect from playing or accessing their account in a pre-set period. Time-out periods cannot be overridden in any way once set.

Players will be able to set a time-out for the following periods:

  • 24 hours
  • 1 week
  • 1 month
  • 6 weeks

General Account Closures

If players wish to close their account permanently, then they are entitled to speak to the customer service team about that via email or live chat. Once punters decide to close their account, they will get all their winnings on their registered payment method.

Moreover, Ultra Casino reserves the right to temporarily or permanently suspend an account, if the player is found guilty of the following:

  • Bonus abuse
  • Fraud
  • Suspicious transactions
  • Collusion
  • Money laundering
  • Use of robots
  • Underage gambling
  • Breach of self-exclusion
  • Manipulation of software

Session Reminder

Another tool in the responsible gaming section at Ultra Casino is the Session Reminders. This one should be a very accessible session reminder that can be set at a predetermined time. The session reminder at Ultra Casino should clearly display the time since the gaming session has started.

Furthermore, the session reminder should offer the following possibilities for the players:

  • Continue playing
  • Exit the game

Staff Training

Finally, regular staff training on responsible gaming subjects is being held annually by Ultra Casino and BP Group. These sessions are done by a dedicated internal training manager, and the program is aimed to raise the awareness level of responsible gaming issues.